Privacy Policy

At Lumi AI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Who Can Use Lumi AI

Lumi AI is intended for users legally allowed to run marketing and advertising campaigns, including adults and businesses. By using Lumi AI, you confirm you meet applicable legal requirements in your jurisdiction.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and billing/credit card information for subscription and payment purposes.
Usage Information: How you interact with Lumi, including campaigns, features used, and preferences.
Device and Log Information: IP address, browser type, operating system, and other technical details.
Cookies, Pixels, and Analytics: Data collected through cookies, Meta Pixel, Google Analytics, or other tracking tools.
Third-Party Integrations: Information from platforms you connect to Lumi (e.g., social media accounts, CRMs, email providers) with your consent.

3. How We Use Your Information

We use your information to:

Provide, operate, and improve Lumi AI services.
Run, manage, and optimize marketing campaigns on your behalf.
Process payments and manage your subscription.
Communicate with you, including sending updates, offers, and account-related information.
Comply with legal obligations and prevent fraud or abuse.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted vendors helping us deliver services (e.g., payment processors, analytics providers, ad platforms, CRMs).
Legal Obligations: When required by law or to protect our rights.

5. Cookies and Tracking

We use cookies, pixels, and similar technologies to improve your experience, track usage, and optimize campaigns. You can manage cookies through your browser settings.

6. Your Rights (US-Based Users)

Access & Export: You can request a copy of your personal data.
Correction & Deletion: You can request corrections or delete your personal data.
Opt-Out of Marketing Communications: You may unsubscribe at any time.

To exercise your rights, contact us at: team@meetlumi.ai.

7. Data Security & Retention

Data is stored securely in Supabase with administrative and technical protections.
We retain your data for as long as your account is active or until you delete it.
We implement reasonable measures to protect your data from unauthorized access or disclosure.

8. International Users

Currently, Lumi AI is focused on US-based users. If you access the service from outside the US, your use is at your own risk, and you agree to comply with your local laws.

9. Children’s Privacy

Lumi AI is not intended for children under 13. If we learn we have collected data from someone under 13, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” indicates the latest version. We encourage you to review this page regularly.

11. Contact Us

For questions or concerns, or to exercise your data rights:

Email: team@meetlumi.ai